Required skills

communication skills to interact in an ethical manner with clients from diverse social economic and cultural backgrounds

decisionmaking and problemsolving skills to select appropriate business technology to perform work tasks related to swimming pool and spa servicing

literacy skills to interpret and follow instructions provided in manuals training booklets and online help facilities dealing with swimming pool and spa servicing business technology

numeracy skills to interpret numerical information obtained from using the business technology used in swimming pool and spa servicing

research skills to identify and access sources of information on business technology related to swimming pool and spa servicing

technology skills to use business technology related to swimming pool and spa servicing

Required knowledge

enterprise policies protocols and procedures relating to

information technology

use of business technology

equipment use and maintenance procedures

general business technology

computer technology ie laptops and personal computers

digital cameras

digital tablets

electronic diary or scheduler

global positioning system GPS

modems

printers

scanners

smart phones

tablets and other mobile devices

pointofsale equipment

cash register

EFTPOS

scanners

swimming pool and spaspecific equipment

digital water testing devices

photometers

pool management software packages

WHS implications of using business technology

swimming pool and spa product and service knowledge

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

This unit of competency could be assessed by demonstration of the use and maintenance of business technology related to swimming pool and spa servicing

Critical aspects for assessment and evidence required to demonstrate competency in this unit

A person should demonstrate the ability to

select appropriate business technology for use in completion of work tasks associated with swimming pool and spa servicing

demonstrate safe use of business technology used in swimming pool and spa servicing

perform routine maintenance of business technology used in swimming pool and spa servicing

Context of and specific resources for assessment

Assessment of essential underpinning knowledge may be conducted in an offsite context and is to comply with relevant regulatory and Australian standards requirements

Resource implications for assessment include

relevant codes standards and government regulations

a technical reference library with current publications on business technology used in swimming pool and spa servicing

Method of assessment

Assessment methods must

satisfy the endorsed Assessment Guidelines of the CPP Property Services Training Package

satisfy the endorsed Assessment Guidelines of the CPP07 Property Services Training Package

include direct observation of tasks in real or simulated work conditions with questioning to confirm the ability to consistently identify and correctly interpret the essential underpinning knowledge required for practical application

reinforce the integration of employability skills with workplace tasks and job roles

confirm that competency is verified and able to be transferred to other circumstances and environments

This unit could be assessed on its own or in combination with other units relevant to the job function

Guidance information for assessment

Reasonable adjustments for people with disabilities must be made to assessment processes where required This could include access to modified equipment and other physical resources and the provision of appropriate assessment support

Assessment processes and techniques should as far as is practical take into account the language literacy and numeracy capacity of the candidate in relation to the competency being assessed

Equipment may include:

Routine maintenance may include:

Appropriate person may include